Request time off

Ask for days or hours off, like a vacation or a doctor visit. Anyone on the schedule can do this. A manager decides.

Steps

1. Open Schedule, then Time Off. On a phone, tap ☰, then Time Off.
2. For whole days, leave All day ticked. Pick the Start date and End date. For part of one day, untick it. Then pick the Date, Start time and End time.
3. Fill in Total paid hours. For whole days, type the hours you would normally work, like 8 or 7.25. You can leave it blank. For part of a day, we work it out for you.
4. Pick the Type, like PTO or Sick. Your store may have others. Untick Paid if the time off is unpaid.
5. Under Shift Handover Notes, write anything the team needs to cover for you, like "I promised a customer their proof today." Keep it to work. Do not write personal or medical details.
6. Tick I confirm this note contains no personal or medical information. The Submit request button stays pale until you do.
7. Click Submit request.

Your request appears under My requests with a yellow pending label.

What you may see while you fill it in

• A red box says "Time off can't be requested on" some days. Your manager has marked those days as closed to time off, such as a holiday weekend. Pick other dates, or ask your manager. The button stays off until you do.
• A yellow box says the maximum number of time-off requests has been reached. Enough people are already off those days. You can still send the request, but it may not be approved.

What happens next

Your managers get a message. When one decides, you get a notification: Time off approved or Time off denied. The label on the request turns green (approved) or red (denied).

On the schedule, time off that is waiting shows as a striped yellow box and approved time off as a striped pink one. Your next five requests also show on Home under My time off.

You cannot change or cancel a request yourself. If your plans change, ask a manager. They can edit or delete it.

If something looks wrong

• The Submit request button will not turn on. Tick the confirmation box under the note, and check that the dates are not blocked.
• The request is still pending. Ask your manager.
• You were denied. Talk to your manager. They can tell you why and what else works.
• You need time off for a day you are already scheduled. Send the request anyway, and talk to your manager. They decide who covers your shift.