Sign in with two-step

After you set up two-step sign-in, every sign-in asks for a code from your phone after your password. Owners and general managers do this.

Steps

1. Sign in with your email and password. See Sign in.
2. The page Enter your code opens.
3. Open your authenticator app and find the six-digit code for your FSC account.
4. Type it in Code.
5. Click Continue.

What happens next

You are signed in. If you belong to more than one business, you pick one next. See Choose a business.

Lost your phone?

Type one of your recovery codes in the same Code box instead. Each recovery code works once. See Recovery codes.

Good to know

• The code changes every 30 seconds. A code works only once, so if you just used it, wait for the next one.
• You are not asked again while you stay signed in. See How long you stay signed in.
• A tool may ask you to type just your password again before a sensitive step. You do not need a new code for that.

If something looks wrong

• That code didn't work. Check your authenticator app and try again. Wait for a fresh code. Check that your phone's clock is on automatic time. Check you are looking at the FSC account in the app.
• Too many wrong codes. Try again in ... Wait the time shown. The wait grows with each wrong try, up to 30 minutes.
• Your sign-in settings changed. Sign in again. Support reset your two-step sign-in while you were signing in. Sign in again and set it up again.
• No phone and no recovery codes. See Troubleshooting.